Refund policy

Right of Withdrawal

Unless an exception applies, the User may have the right to withdraw from the contract within the period specified below (normally 14 days), for any reason and without having to provide a justification. Further information on the right of withdrawal can be found in this section.

Who has the right of withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers have the legal right to withdraw from contracts concluded online (distance contracts) within the period specified below, for any reason and without having to provide a justification.

Users who do not meet these requirements are not entitled to the rights described in this section.

Exercising the right of withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal statement informing them of their decision to withdraw from the contract.

For this purpose, the User may use the standard withdrawal form available in the definitions section of this document. However, the User is free to communicate their decision to withdraw from the contract in any other appropriate manner. In order to comply with the withdrawal period, the User must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire?

• In the case of the purchase of goods, the withdrawal period expires 14 days after the day on which the User, or a third party designated by the User other than the carrier, takes physical possession of the goods.
• In the case of multiple goods ordered together but delivered separately, or in the case of a single good consisting of several lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User, or a third party designated by the User other than the carrier, takes physical possession of the last of the goods, lots or pieces.

Effects of withdrawal

The Owner shall reimburse all payments received, including, where applicable, delivery costs, to Users who have properly exercised their right of withdrawal.

However, any additional costs resulting from the User's choice of a delivery method other than the least expensive standard delivery method offered by the Owner shall be borne by the User.

The reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the reimbursement shall be made using the same payment method used for the initial transaction. The User shall not incur any fees as a result of the withdrawal.

… for contracts for the purchase of physical goods

Unless the Owner has offered to collect the goods, the User must return the goods to the Owner or to another person authorised by the Owner to receive them without undue delay and, in any event, within 14 days from the day on which the User communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed over to the carrier or another authorised person before the expiry of the 14-day period described above. The reimbursement may be withheld until the goods have been received or until the User has provided evidence that they have returned them.

The User is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return shipping costs are borne by the User.